Redefine Customer Experience Expectations Loyalty
Transforming experience management for today’s enterprise and tomorrow’s customer.
Webinar: Video Chat’s Impact on Customer Experience Video Chats Impact on Customer Experience Higher Average Order Value Increased NPS and Customer Satisfaction Increased Sales Conversion
Our mission is simple – create customer experiences that lead to better relationships. We believe that putting the customer first and always being accountable is how you gain trust and loyalty. No scripts, no robots, just answers from courteous and knowledgeable professionals who have your customer’s best interest in mind. Partner with teleNetwork and improve your customer experience.
Our culture is youthful, vibrant and diverse. Much like a startup, an entrepreneurial spirit exists in everything we do. Great customer service requires great people. We pride ourselves in the service that we provide to customers everyday. Our 22 years of experience has shaped the insight and knowledge that we bring to each engagement. Our team is dedicated to providing the best possible customer experience for our customers.
Our people are the lifeblood of our business and the reason that we are able to provide the best customer service in the industry. We promote from within which fosters an environment where employees are encouraged to communicate and share their ideas to help our customers improve their experience. We harness innovation by taking ideas from our teams and implementing best practices to help our customers. It’s our people that truly make teleNetwork special.
Who We Are
teleNetwork is the leader in providing contact center and business process outsourcing services to companies who want to create a differentiated customer experience. We design and implement highly successful customer care strategies using a 100% U.S. based workforce for companies in many industries including telecommunications, mobility, cloud, electronic government, eCommerce, software, retail and video. Our team helps organizations identify gaps, streamline processes, develop training and deliver customer experience management solutions for a variety of stages in the customer lifecycle. Our partners have been recognized for the unique and innovative ways that they deliver service to their customers leading to a number of industry awards and consistent brand recognition.
What Makes Us Different
We pride ourselves on bringing experience and technology to each engagement to help our customers achieve their goals.
Our customers rely on us to help them identify opportunities to improve their business. As an innovation partner, they appreciate our ability to provide best practices that translate into a better customer experience. We contribute an end-to-end framework which improves training, process and tools. These improvements are shared across organizations to ensure that full ROI is achieved.
Our clients often request rapid increases in staffing to meet unforeseen volumes related to outage or marketing activity. In other cases, clients will identify new goals that must be achieved in a short period of time. Our team is very good at responding to client needs in short order and implementing the necessary change to help achieve the desired goal with very high customer satisfaction.
One of the key components to our success is our ability to integrate our proprietary contact center tools with our clients’ systems. Using a combination of web services technology (REST, SOAP, XML over HTTPS, etc.), we are able to import and export information to meet desired business needs. Our development team has integrated our systems with many 3rd party applications providing invaluable access to data for our teams.
Insights for Success
Case studies and white papers highlighting how we’ve shaped client success.