Great customer service requires great people. We pride ourselves in the service that we provide to customers everyday. Our 20+ years of experience has shaped the insight and knowledge that we bring to each engagement. Our team is dedicated to providing the best possible customer experience for our customers. It’s our people that truly make teleNetwork special. If you are looking for a different approach to solving your contact center challenges, teleNetwork can help your organization truly make a difference for your customers.
Our customers rely on us to help them identify opportunities to improve their business. As an innovation partner, they appreciate our ability to provide best practices that translate into a better customer experience. We contribute an end-to-end framework which improves training, process and tools. These improvements are shared across organizations to ensure that full ROI is achieved.
Our clients often request rapid increases in staffing to meet unforeseen volumes related to outage or marketing activity. In other cases, clients will identify new goals that must be achieved in a short period of time. Our team is very good at responding to client needs in short order and implementing the necessary change to help achieve the desired goal with very high customer satisfaction.
One of the key components to our success is our ability to integrate our proprietary contact center tools with our clients’ systems. Using a combination of web services technology (REST, SOAP, XML over HTTPS, etc.), we are able to import and export information to meet desired business needs. Our development team has integrated our systems with many 3rd party applications providing invaluable access to data for our teams.
Anthony Herrera is the President and CEO of teleNetwork and has been the driving force behind our success. Anthony founded the company in 1993 to serve as a level one technical support call center for Dell Computer. In the years following, Anthony expanded teleNetwork’s service offerings to include Internet technical support and help desk support for enterprise applications. Today teleNetwork provides support and care to over 25 million end users.
Jill Herrera serves as teleNetwork’s Chief Financial Officer. Jill has held this position since 1994. Through Jill’s guidance, teleNetwork has achieved significant profitability by making critical financial decisions that are vital to the financial success of teleNetwork.
George Yang serves as the Chief Technical Officer for teleNetwork. George has been with us since 1993 when the company was founded. He has proved to be a vital part of our growth leveraging his expertise in tactical and strategic decision making for our technology direction. His responsibilities include overseeing applications, systems, and telecommunications infrastructure.
Roger Martin serves as Vice President of Operations at teleNetwork. He began his tenure with teleNetwork in 2002. His responsibilities include overseeing technical support operations for high-speed Internet, IPTV, and voice services for the third largest telephone company in the United States.
Ryan Lommel serves as Vice President of Operations for Technical Support Services and Managed Services at teleNetwork. Ryan began his tenure with teleNetwork in 2003 as a member of our technical support team. His responsibilities include overseeing day-to-day technical support operations for the nation’s fifth largest telephone company and overseeing help desk operations for teleNetwork's Managed Services business unit.
Andrew McEwen serves as Vice President of Operations for Technical Support Services at teleNetwork. He started with teleNetwork in May of 2003 and has since contributed to the overall growth and success of the company. His responsibilities include overseeing day-to-day technical support operations, leading our front-line management team, and ensuring the delivery of quality service and support across a number of strategic accounts.
Nick Riley serves as Vice President of Operations at teleNetwork. His tenure began in June of 2008 and has since contributed to the overall growth and success of the company. His responsibilities include management oversight of training and employee development programs, leading our recruiting/talent scout department, and management of day-to-day technical support operations. Nick is an avid leader for our front-line management team, and ensuring the delivery of quality service and support across a number of strategic accounts. Since Riley took over the recruiting team, teleNetwork has more than doubled its employee count while significantly decreasing employee turnover.
Jessy Riley serves as teleNetwork’s Vice President of Finance. Jessy began her tenure at teleNetwork in 2006. In her role, she is responsible for the accounting operations of the company including the production of periodic financial reports, maintenance of adequate system of accounting records, and a comprehensive set of controls and budgets designed to mitigate risk, enhance the accuracy of the company’s reported financial results, and ensure that reported results comply with financial reporting standards.
Carley Brookes is the Administrative Director at teleNetwork. She leads the development, interpretation and application of Human Resource policies throughout the company. Her main responsibilities include benefits coordination and compensation. Carley has strategized and implemented processes to manage the company’s growing workforce while continuing to to build a friendly and comfortable work environment that encourages personal growth, individual excellence and mutual respect in order to foster a sense of family and pride.
Shawn Riley serves as teleNetwork’s Director of Operations. Shawn began his tenure with teleNetwork in 2010 as a member of our technical support team. His responsibilities include overseeing the day-to-day technical support operations for the nation’s fifth largest DSL provider.
Raymond Perez serves as teleNetwork’s Director of Information Systems and has been with us since 1997. Raymond has prepared teleNetwork for rapid growth by overseeing the development and deployment of systems and applications designed to enable the flow of information through the organization.
Dion Miller is a Director of Operations at teleNetwork and holds a primary leadership position for a business unit that serves a global leader in innovation and technology. Dion’s responsibilities include overseeing day to day customer support operations, and client interaction for an account team that has achieved very high standards in customer service. He has been with us since 2004.
Mario Jimenez serves as Director of Operations at teleNetwork. Mario began his tenure at teleNetwork in 2005. Mario’s responsibilities include overseeing the day to day technical support operations, and client interaction for an account team on the nation’s fifth largest telephone company. Mario is responsible for leading a team of front line managers ensuring a quality product is delivered on each, and every interaction.
Will Burns serves as Director of Operations for Technical Support Services at teleNetwork. His tenure began in December of 2006 and has since contributed to the overall growth and success of the company. His responsibilities include management of the technical support operations for high-speed internet of several different contracts, and development of front-line managers.
Stephen Henley serves as the Director of Operations. He started at teleNetwork in 2012 and his responsibilities have included management of operations, floor management, system maintenance, system programming, and database maintenance. Currently, Stephen’s responsibilities include overseeing day-to-day technical support operations, leading our front-line management team, and ensuring quality service and support on several strategic accounts.