Company Overview

Founded in 1993, teleNetwork is a leading provider of outsourced technical support services and help desk solutions for industry leaders in telecommunications, managed services, and technology consulting. teleNetwork has been recognized by Boardwatch magazine for providing “Excellence in Customer Service,” with over 25,000,000 end users, teleNetwork services are leveraged by broadband service providers, independent telephone companies, Internet service providers, wireless carriers, technology consulting firms, managed services organizations, and application service providers. teleNetwork solutions are recognized as best in class by clients and industry professionals world wide.

In today’s competitive marketplace companies are challenged with the burden of managing unpredictable support costs and increasing customer expectations. teleNetwork help desk solutions and technical support services help customers efficiently manage support costs while building strong customer relationships. teleNetwork’s contact center services include telephone support, web based chat, e-mail support, web portal support, and remote support to meet the unique support requirements of each customer. teleNetwork has deployed best in class customer care solutions with unparalleled customization and flexibility allowing its partners to seamlessly integrate teleNetwork services with complex business operations.

teleNetwork help desk solutions and technical support services help customers reduce support costs, improve customer satisfaction, and focus on core business activities while increasing customer loyalty and retention. Utilizing proven support methodologies, well defined and developed processes, measured QA practices, strong labor pools, and state of the art systems, teleNetwork is capable of supporting clients of any size ranging from small privately held companies to large Fortune 500 corporations. teleNetwork has successfully provided support and customer care solutions for many industry leaders including Dell Computer, Compaq, SBC Communications, AT&T, Verio, BearingPoint, CenturyTel, ALLTEL, Valor Telecom, Consolidated Communications, Windstream Communications, Frontier Communications and many others.