teleNetwork - Careers - Technical Support Representative (Level I)

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Title: Technical Support Representative (Level I)

Complete this form to apply for a position with our Technical Support Help Desk.

Personal Information
Full Name	Date Available
Phone Number	Email Address

Other Information
How did you hear about us? If you chose "Other", please specify:
Have you ever been convicted of a felony? Yes No If you answered "Yes", please explain in the area provided below:

Availability
Morning Evening	How many hours are you available each week?

Interview
At what number may we contact you to set an interview?

Please specify the times that you are available for a telephone interview.

Location
What location are you applying for?
Austin San Marcos

Education and Former Employment
Highest Education Completed - Name of school and subjects studied:

Current Occupation - Company and Position:

Former Employer #1 - Company and Position:

Former Employer #2 - Company and Position:

Please list any additional classes or experience that would be beneficial to your employment at teleNetwork:

References
Name	Phone Number	Business
Name	Phone Number	Business
Name	Phone Number	Business

Please answer each of the following to the best of your knowledge.

1) What websites do you visit most often?

2) Please list up to four operating systems that you have used or have knowledge of.

3) Please list up to three e-mail applications, and the operating system(s) on which they are used.

4) In detail, describe the steps to create a new e-mail account in Outlook Express.

5) Describe the difference between connecting a computer to a DSL modem via Ethernet and connecting a computer to a DSL modem via USB. Do you have an opinion on which connection type is the most reliable?

6) Describe the steps necessary to delete both the cookies and temporary internet files in Microsoft Internet Explorer on Windows XP.

7) Mark is calling technical support for assistance with his internet connection. He explains that the "DSL" light on his DSL modem is blinking. Describe how you would handle the situation.

8) Anti-Virus software can often cause and / or contribute to internet connectivity issues. Explain how anti-virus software can lead to these problems.

9) How can one determine the operating system version from a Windows command prompt?

10) Joan has wireless internet access, provided by her apartment complex. Today she is unable to connect and has contacted you for help. Explain what may be causing her inability to connect, and how you can help her in this situation.

Please paste a copy of your resume below.

About teleNetwork, Inc.

teleNetwork is a leading provider of outsourced technical support services and help desk solutions for industry leaders in telecommunications and management consulting. teleNetwork services include telephone support, web based chat, e-mail support, web portal support, and remote support enabling its agents to respond to each customers unique support requirements. teleNetwork services are leveraged by telephone companies, Internet service providers, wireless carriers, management consulting firms, managed services organizations, application service providers, and web hosting service providers providing turnkey customer care solutions.

FLSA (Fair Labor Standards Act):

As a Technical Support Representative Level 1 you will be eligible for all benefits that are outlined in the Fair Labor Standards Act. This will include payment of over time for all employees who are properly authorized to work over normal work week hours. teleNetwork, Inc. is required by this act to compensate non-exempt employees overtime pay at a rate of one-and-one half the regular pay rate for this position.

TELENETWORK IS PROUD TO BE AN EQUAL OPPORTUNITY EMPLOYER.