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BUSINESS INTELLIGENCE

Insight into your customer experience is something that is hard to obtain

With teleNetwork Business Intelligence our customers have access to vital customer information that allows them to adjust their service delivery model to meet customer needs head on. Our Business Intelligence platform helps our partners build that ultimate customer experience that every service provider is trying to achieve. The following components are included in our BI platform:

• Real Time ACD display
• Reporting Engine (hourly, daily, weekly, monthly, SLA, call drivers, regional reports)
• Quality assurance portal
• Data export functions
• Custom components (up-sell campaigns, premium support, VAS sales)
• Customer satisfaction survey results

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