One of our clients was set to launch a gigabit Internet service. They sought our help with the goal of providing a consistent and memorable experience for the customer every time they called, whether it be for obtaining general information, signing up for new service, billing questions and making payments, or requesting technical assistance.
In order to help the client achieve their goal, we set out to create a differentiated customer experience using a universal agent model capable of handling any type of issue from retention or bill pay to basic and advanced technical support for video and data services. This model achieved significant success leading to industry recognition and exceptional customer satisfaction.
We Rethought Everything
Complete Customer Experience
The Results Were Amazing
Customer service worth mentioning in Time Magazine. Providing a high level of customer service that is memorable is often the deciding factor in making the switch to or from a provider. This client’s subscriber base continues to climb at a phenomenal pace to this day as they continue fiber expansion in new territories.