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CUSTOMER CONNECT - Client Software

Our client software applications are designed to improve your customer experience by providing an easy and secure way for your customers to connect to our technicians. Our client software includes a Mobile Support Client for smartphone support and a Desktop Support Client for PC support.

Mobile Support Client

teleNetwork's Mobile Support Client gives your customers a realiable way to quickly get technical support for their smartphone or PDA when they have a problem. Wheater they are traveling on business or using their mobile device for entertainment, our Mobile Help Desk can connect to and resolve problems on smartphones running our Mobile Support Client.

Our Mobile Support Client offers multi-platform smartphone support for devices running:

• BlackBerry
• Windows Mobile
• Symbian

Keep your mobile customers happy by embedding our Mobile Support Client so that help is only one click away.

Desktop Support Client

teleNetwork's Desktop Support Client can be deployed on your customer's desktop and in the Windows system tray so that they have a familar place to go when they need support. This allows your customers to chat with and connect to a remote support session with our technicians when they need help. Our Desktop Support Client can be fully customized with your logo and widgets such as system information, links to customer portals and webmail, chat with a technicain, and any revelant information that you want to display for support purposes including our 800 number for support. The Desktop Support Client is compatible with systems running Windows and Mac OS X.

Key Benefits of teleNetwork Client Software:

• Resolve issues in one call
  • Improve one call resolution
• Lower support costs
  • Fewer repeat calls and escalations
• Increase customer satisfaction and overall productivity
  • Keep customers happy
• Increase customer loyalty and brand recognition
  • Deploy a branded Desktop Support Client applet

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