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COMPANY OVERVIEW
Founded in 1993, teleNetwork is a leading provider of outsourced technical support services and help desk solutions for industry leaders in telecommunications, managed services, and technology consulting. We have been recognized by Boardwatch magazine for providing “Excellence in Customer Service,” with over 25,000,000 end users, teleNetwork services are leveraged by broadband service providers, independent telephone companies, Internet service providers, wireless carriers, technology consulting firms, managed services organizations, Software as a Services (SaaS) providers, and OEMs. Our solutions are recognized as best in class by clients and industry professionals world wide.
In today’s competitive marketplace companies are challenged with the burden of managing unpredictable support costs and increasing customer expectations. teleNetwork help desk solutions and technical support services help customers efficiently manage support costs while building strong customer relationships. Our contact center services include telephone support, web based chat, e-mail support, web portal support, and remote support to meet the unique support requirements of each customer. We have deployed best in class customer care solutions with customization and flexibility that allows our partners to seamlessly integrate our services with complex business operations.
Using proven support methodologies, well defined processes, measured QA practices, strong labor pools, and reliable systems, teleNetwork help desk solutions and technical support services help our customers reduce support costs, improve customer satisfaction, and focus on core business activities while increasing customer loyalty and retention. We have successfully provided support and customer care solutions for industry leaders such as Dell Computer, Compaq, SBC Communications, AT&T, Verio, BearingPoint, CenturyTel, ALLTEL, Valor Telecom, Consolidated Communications, Windstream Communications, Frontier Communications and many others.
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