TECHNOLOGY

Overview

Contact Center Platform

Business Intelligence

Customer Connect

Disaster Recovery

CONTACT CENTER PLATFORM

Technology driven customer care solutions that provide results

teleNetwork's contact center platform is a propritary system developed in-house from the ground up in order to provide the most customizable and integrated support solutions for our customers. While many of the existing out-of-the-box platforms used by our competitors, and even some of our customers, already provided similar capabilities, we have yet to find a platform that offers as much unparallelled integration as well as the ability to grow with our clients.

The heart of our contact center platform is a full-featured IP PBX. It provides skillset and profiency-based call routing and fully scripted call flow ensuring that customers are directed to the agent most suited to their needs. The intelligent IVR extends our existing offerings with multi-language speech cabilities and polling of customer data from multiple database sources to minimize customer input. Combined with our proprietary realtime ACD and reporting engine, our platform provides a level of scalability and visibility that surpasses other platforms.

Our contact center platform has helped our customers meet their customer care objectives by providing the stability and integration to help build lasting customer relationships.

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