TECHNOLOGY
 Overview
Contact Center Platform
Business Intelligence
Customer Connect
Disaster Recovery
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CUSTOMER CONNECT
Designed with simplicity in mind, TNI Customer Connect is a suite of proprietary remote support and desktop client tools designed to help your customers get fast and reliable support from our team. By remotely connecting to your customers PC or mobile device, our technicians can quickly resolve issues. TNI Customer Connect extends our traditional technical support capabilities to your customer’s home or office without the need for costly on-site resources.
TNI Customer Connect provides three fully customizable applications including our:
Key Benefits of TNI Customer Connect
- Increase productivity for our technicians and end users they support
- Reduce costs by handling more support sessions in less time
- Increase customer loyalty by deploying Desktop Support Client to remote desktops
- Reinforced branding opportunities with the Desktop Support Client applet
- Start and finish customer issues in one call, with fewer escalations
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