E-Mail Support

teleNetwork e-mail support services enable our clients to provide excellent response time with the most accurate information for customer e-mail inquiries. teleNetwork e-mail support can effectively scale with increases in volume as the result of subscriber growth or expanded product or service availability.

Our e-mail support platform is fully integrated with our CRM tool allowing our telephone support team to cross reference inquires submitted via e-mail. In addition, service level performance for e-mail support is managed via the call center performance reporting application allowing management to easily monitor e-mail response times.

teleNetwork e-mail support services provide the following capabilities to our clients:

 24/7 coverage for e-mail support inquiries

 Consistent service level performance

 Accurate responses to customer inquiries

 Professionally trained support representatives

For more information on teleNetwork e-mail support services please contact our sales team via e-mail at sales@telenetwork.com or call +1.800.580.3355.