SOLUTIONS

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ENTERPRISE SERVICE DESK

24/7 Tier I Support for Information Technology

Frontline inquires create significant complexity and cost that many organizations are not equipped to handle. Managing an understaffed or over utilized service desk can create inefficiencies and delays in resolution of service calls which eventually leads to missed service levels. The result, end users and customers are frustrated and unhappy with the level of service that their service desk provides.

By outsourcing service desk functions to teleNetwork, our partners can eliminate these challenges for their customers while focusing on larger more complex tasks such as the development,  deployment, and management of critical business applications and systems. Answering frontline inquires and monitoring IT infrastructure is a 24/7 function that needs to be handled by IT professionals with the expertise to deliver customer satisfaction efficiently and reliably. We can do this for your customers and more.

Our Service Desk enables you to provide various support solutions to your customer s including:

• 24/7 help desk
• Application support (ERP, CRM, HR, BI, SFA, and others)
• Security and system administration
• Infrastructure monitoring, escalation and notification
• Emergency broadcast notifications

teleNetwork can handle end user issues related to applications, network connectivity, servers, desktops, laptops and mobile devices. We provide support to approximately 25 million end users with award winning success. Our experience, technology, process and people allow us to keep your customers happy while you focus on providing core services that build successful business relationships.

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