Managed Services Help Desk Solutions

For managed services organizations everywhere, the challenge of supporting complicated environments while providing comprehensive best-of-breed solutions can be daunting. teleNetwork help desk solutions for managed services providers enable MSPs to take advantage of turnkey support solutions allowing our MSP clients to focus on core activities like application hosting and management and infrastructure deployment.

teleNetwork is positioned to provide cost effective help desk solutions based on our expertise and experience supporting managed services providers and their clients. By utilizing successful real world standard operating procedures and support solutions, teleNetwork has the capabilities to improve the scalability and efficiency of our clients support offerings.

We enable firms to provide help desk support and enhanced infrastructure management capabilities including monitoring, notification and escalation services for mission critical environments without the burden of investing in and managing a call center operation.

teleNetwork help desk solutions for managed services providers provide help desk support, customer care, infrastructure monitoring, notification and escalation, systems administration and technical support for CRM and ERP applications, account provisioning and maintenance, e-mail infrastructure, dedicated circuits, VoIP and many other technologies.

teleNetwork help desk solutions for managed services providers enable our clients to provide 24/7 technical support for:

 CRM and ERP applications (Oracle, Siebel, PeopleSoft, SAP and many others)

  Infrastructure management including monitoring, notification and escalation

  Proprietary web based applications and services

 Unique environments

 System administration capabilities

 Advanced data services

 E-Mail

 Dedicated Circuits

 Account Provisioning and Maintenance

 Managed Desktop Security

 VoIP

For more information on teleNetwork help desk solutions for managed services, please contact our sales team via e-mail at sales@telenetwork.com or call +1.800.580.3355.