Careers

Additional Locations: Austin, TX

Job Description:

teleNetwork is seeking qualified applicants to provide telephone and e-mail help desk support to enterprise business and government customers for ERP and CRM applications including HR, financials, sales-force automation, inventory management and others. Knowledge or experience using or supporting Oracle, Siebel, SAP or PeopleSoft applications preferred but not required. Ideal candidates will possess excellent customer service skills and the ability to build strong customer relationships on every call. Applicants should have excellent written and oral communication skills.

Job Functions:

 To provide help desk support for enterprise business and government customers for for ERP and CRM applications including HR, financials, sales-force automation, inventory management and others by telephone, e-mail and chat for resolution of customer issues to ensure quality support and professional standards on each contact.

 Manage time effectively in order to obtain performance criteria objectives while creating a strong and efficient customer experience.

 Analyze configurations to identify customer-reported issues and recommend corrective actions.

 Maintain accurate records of customer information to track customer history and report recurring problems to customer's product or service provider.

 Escalate complex issues to appropriate team following customer specific escalation procedures.

 Perform and complete related tasks and projects as assigned.

Required Skills:

 Strong spelling, grammar and the ability to create detailed documentation

 Excellent written and oral communication skills

  Ability to meet time constraints and strict deadlines

  Ability to teach one’s self when necessary

 Proficiency with Windows 2000 / XP

  Proficiency with e-mail (including web mail) clients

  General knowledge of Client / Server model

  Functional knowledge of the Internet

 Strong customer service skills

 Experiencing using Microsoft Windows based operating systems

 Basic knowledge of the Internet and online software

 Professional attitude and goal oriented work ethic

Preferred Skills:

 Knowledge or experience using or supporting Oracle, Siebel, SAP or PeopleSoft applications preferred but not required.

 Strong understanding of customer-support standards and processes, including problem resolution

  Research skills a plus

Qualifications:

 High School diploma or related work experience.

 Call center, customer service, technical support, computer networking, help desk support or similar job experience.

 Interest in customer service and technology as it relates to providing help desk support to enterprise businesses and government customers.

Education:

 High School Diploma / GED required

  Associates / Bachelors degree preferred

  Relevant certifications a plus

  College experience preferred but not necessary if the applicant possesses relevant work experience.

Work Experience:

Ideal previous work experience includes:

  Technical Support,

  Call Center

  Sales Environment

  AP/AR Environment

  Information Technology

Additional experience including procedure-driven work environment or any environments where documentation is a key requirement of the job, i.e. retail store cash office, undergraduate / graduate research assistant, etc.

 Click here to fill out an online application today.

About teleNetwork, Inc.

teleNetwork is a leading provider of outsourced technical support services and help desk solutions for industry leaders in telecommunications and management consulting. teleNetwork services include telephone support, web based chat, e-mail support, web portal support, and remote support enabling its agents to respond to each customers unique support requirements. teleNetwork services are leveraged by telephone companies, Internet service providers, wireless carriers, management consulting firms, managed services organizations, application service providers, and web hosting service providers providing turnkey customer care solutions.

FLSA (Fair Labor Standards Act):

As a Managed Services Representative Level 1 you will be eligible for all benefits that are outlined in the Fair Labor Standards Act. This will include payment of over time for all employees who are properly authorized to work over normal work week hours. teleNetwork, Inc. is required by this act to compensate non-exempt employees overtime pay at a rate of one-and-one half the regular pay rate for this position.

TELENETWORK IS PROUD TO BE AN EQUAL OPPORTUNITY EMPLOYER.

Apply Now

Managed Services