MANAGEMENT TEAM
teleNetwork's management team brings together an innovative and experienced group of professionals focused on delivering support solutions that empower our customers to focus on their core business.
Anthony Herrera
President/ CEO
Anthony Herrera is the President and CEO of teleNetwork and has been the driving force behind our success. Anthony founded the company in 1993 to serve as a level one technical support call center for Dell Computer. In the years following, Anthony expanded teleNetwork’s service offerings to include Internet technical support and help desk support for enterprise applications. Today we provide support to over 25 million end users.
Prior to founding teleNetwork, Anthony served in various leadership positions for Southwestern Bell and AT&T two of the largest telecommunications companies in the world. As a Regional Sales Manager for Datapoint Corporation, Anthony’s team grew revenues to record levels. Anthony also served as an Account Manager for both Davox and Memorex Telex followed by stints as General Manager for CenturyTel and Southwestern Bell Mobile Systems.
Anthony was a founding Director of TEXALTEL and member of the Texas Association of Internet Service Providers. As President and largest stockholder of Sentry Offsite Storage, Anthony sold the company in 1999 to Iron Mountain, a publicly held offsite storage company.
Anthony earned a BA in Economics from the University of Texas Permian Basin. With 35 years of experience he has molded teleNetwork into a leading provider of outsourced technical support and help desk services.
Jill Herrera
Chief Financial Officer
Jill Herrera serves as the Chief Financial Officer of teleNetwork Inc. Jill has held this position since 1994.Through Jill’s guidance, teleNetwork has achieved significant profitability by making critical financial decisions that are vital to the financial success of teleNetwork.
Prior to joining teleNetwork Jill held various management positions in the Small Business and Enterprise divisions for Southwestern Bell, including Service Order Supervisor, Training Supervisor, Business office Supervisor and Manager for Unit and Teller divisions. Her determination and ambition led to her tenure at SWB. After her tenure at Southwestern Bell Jill held positions with CompData, San Marcos Telephone Company, and CenturyTel Telephone Company.
Jill earned her bachelors degree from Southwest Texas State University in History and has been recognized for her exceptional leadership and management capabilities throughout her career, which made her a perfect fit for teleNetwork.
George Yang
Chief Technical Officer
George Yang serves as the Chief Technical Officer for teleNetwork Inc. George has been with us since 1993 when the company was founded. He has proved to be a vital part of our growth leveraging his expertise in tactical and strategic decision making for our technology direction. His responsibilities include overseeing applications, systems, and telecommunications infrastructure.
George has had great success in the development, maintenance, and enhancement of our internal systems including our CRM tool set, our ACD front end, and a fully scalable and customizable web based reporting engine utilized for monitoring the performance of our call center facilities. This is done in conjunction with teleNetwork’s service level performance requirements for each client.
Under George’s leadership, teleNetwork's technical resources and capabilities have grown at an exponential rate with the addition of redundant fiber connections and server clusters creating opportunities to take advantage of technologies such as CTI, VoIP, and many others. His dedication to the development and enhancement of our IT infrastructure is a reflection of mandatory standards and best practices used to support our clients.
Roger Martin
Vice President of Operations - Technical Support and Managed Services
Roger Martin serves as the Vice President of Operations for Technical Support and Managed Services at teleNetwork. He began his tenure with teleNetwork in 2002. His responsibilities include overseeing technical support operations and help desk services for over 20 Internet service providers and multiple web hosting customers.
Roger has created an efficient and scalable operational model with strategic objectives to enable delivery of customer focused support solutions. He is responsible for managing our largest call center facility and leads our management team on a day-to-day basis. Roger has managed many client relationships which have consistently exceeded client expectations.
Prior to joining us Roger held various leadership positions for several Fortune 500 companies, including Motorola, Dell, Stream International, and CompuCom. His experience has given him the knowledge and capabilities to lead teleNetwork’s Technical Support operations team.
Ryan Lommel
Vice President of Operations - Technical Support Services
Ryan Lommel serves as Vice President of Operations for Technical Support Services at teleNetwork. Ryan began his tenure with us in 2003 and his responsibilities include overseeing day-to-day technical support operations, help desk services for over 15 Internet Services and Webhosting providers.
Ryan's focus is on process analysis, customer service and the development and implementation of scalable, sustainable support processes that maximize customer satisfaction that allow teleNetwork to deliver aligned, integrated and flexible support solutions.
Prior to teleNetwork, Ryan worked extensively in customer service and operations with Clubcorp, Inc. Ryan has worked directly on our call center floor while completing his degree and became a member of teleNetwork's supervisory and project management team in 2004. He brings a unique perspective to the executive management team as a result of his experience. Ryan has a BA in Economics and a BA in German from the University of Texas at Austin.
Gabe Kenyon
Vice President of Sales
Gabe Kenyon serves as the Vice President of Sales for teleNetwork and began his tenure at teleNetwork in 1999. He is responsible for the development of new business and management of existing client relationships. Since taking on his current position in 2004, we have increased revenues by 100% while developing strategic partnerships with each client.
Kenyon has instituted a number of successful marketing strategies that align with his team’s sales process, which are forecasted to increase sales by over 100% annually. Gabe has developed strong account management practices by closely coordinating all sales efforts with teleNetwork’s operational and information technology teams, ensuring that each help desk solution meets client expectations.
Prior to teleNetwork, Gabe has held a number of leadership positions with MicroWeld International, a leading semiconductor process equipment manufacturer and Websense, a leading provider of web filtering and desktop security software. Gabe holds a Bachelor of Arts in Computer Science from Texas State University where he lettered from 1997 - 1998 for Texas State's football team.
Jessy Riley
Marketing and Sales Manager
Jessy Riley serves as the Marketing and Sales Manager for teleNetwork. Jessy began her tenure at teleNetwork in 2006. In her role, she is responsible for creating successful marketing and sales strategies that help with the development of new business and in the management of existing client relationships. Jessy has assisted in many sales campaigns that keep teleNetwork on its current growth path.
Jessy also leads our recruiting department and manages the day to day operations of our recruiting team. Jessy's leadership in her role as Director of Recruiting Operations at teleNetwork has improved the overall quality of recruits hired by teleNetwork. Since Riley took over the recruiting team, telenetwork has more than doubled its employee count while significantly decreasing employee turnover.
Jessy graduated from Texas Tech University with a B.A. in Communication Studies with a minor in Marketing. She was also a member of Texas Tech's volleyball team and lettered from 2001 - 2004.
Raymond Perez
Director of MIS
Raymond Perez serves as the Director of MIS for teleNetwork and has been with us since 1997. Raymond has prepared teleNetwork for rapid growth by overseeing the development and deployment of systems and applications designed to enable the flow of information through the organization.
Raymond possesses professional leadership skills and the technical expertise to deliver on strategic company objectives. Raymond’s team has been instrumental in building customer driven computing and telecommunications environments that enable efficient delivery of services to our clients.
With extensive background in database management and application development, Raymond has created the necessary tools for each of our employees to provide accurate and proficient service to our customers. His leadership has been essential to keeping teleNetwork a step ahead of our competitors. Prior to taking the position of Director of MIS he served as Developmental Team Lead.
Carley Brookes
Administrative Director
Carley Brookes is the Administrative Director at teleNetwork Inc. She leads the development, interpretation and application of Human Resource policies throughout the company. Her responsibilities include human resources, benefits coordination, accounting, clerical support and compensation. She has been with us since 2001.
Carley has led a number of company wide initiatives to build a friendly and comfortable work environment that encourages personal growth, individual excellence and mutual respect in order to foster a sense of family and pride. Her ambition and determination has opened many doors for her team.
With an “employee first” approach to each task that she takes on at teleNetwork, each employee knows that Carley will be looking out for their best interest each and every day.
Andrew McEwen
Director of Operations - Technical Support Services
Andrew McEwen serves as Director of Operations for Technical Support Services at teleNetwork. He started with teleNetwork in May of 2003 and has since contributed to the overall growth and success of the company. His responsibilities include overseeing day-to-day technical support operations, leading our front-line management team, and ensuring the delivery of quality service and support across more than 15 internet service and web hosting providers.
Andrew's primary focus is on optimizing efficiency and improving scalability across our operations, and he has developed and implemented many of the management tools and tactics utilized company-wide to maximize productivity and improve the customer experience. Andrew makes it a priority to pass his unique approach to problem-solving and devotion to providing a high quality customer experience on to his management team, and as a result, Andrew's team consists of strong, innovative, and highly motivated individuals ready for teleNetwork's future.
Prior to teleNetwork, Andrew worked as a Network Administrator for M2K, an advertising company, developing the technical and programming skills he uses to bring his ideas to bear today. Andrew started in an entry level position taking calls on the floor at teleNetwork while still at University, and quickly became a member of teleNetwork's Team Leader staff, even as he worked concurrently to finish his studies. Andrew graduated from Texas State University in 2006 with a BA in Business, and became a member of teleNetwork's executive team shortly thereafter.
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