Director of Operations
Mario Jimenez serves as Director of Operations at teleNetwork. Mario began his tenure at teleNetwork in 2005. Mario’s responsibilities include overseeing the day to day technical support operations, and client interaction for an account team on the nation’s fifth largest telephone company. Mario is responsible for leading a team of front line managers ensuring a quality product is delivered on each, and every interaction.
Mario’s results driven approach with a focus on customer experience, and efficiency has allowed his team to perform beyond the competition. His experience in various roles in the company provides him with a broad perspective allowing him to identify potential problems, and take a proactive approach. Continuing to develop strong leaders is a passion for Mario that started on the call center floor, and has remained a constant for him through his time in our training, recruiting, quality assurance, and management teams. Mario comes to work every day ready to lead his team of performance driven managers in providing a high quality experience for our customers.