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ONESUPPORT HELP DESK - Services
Home Networking
Help your customers securly connect a PC, printer and gaming console
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OneSupport gives your customers exactly what they want, one place to call to help them setup their home network. OneSupport Home Networking will enable your customers to speak with our skilled technicians who can help setup wireless routers, adaptors, and enable wireless security. OneSupport Home Networking provides the following services:
- Initial setup and configuration of a wireless router and Internet connection
- Enabling wireless network security
- Configuration of file and printer sharing between two PCs and one printer
- Advanced network configuration and trouble-shooting of host mapping, port forwarding, and network firewalls
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PC Security
Eensure that your customers remain safe and secure
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OneSupport’s PC Security Diagnosis lets the customer work with one of our qualified technicians to update virus definition files and scan for viruses and spyware. If an infection is detected the customer can upgrade to our PC Security Repair option. Our technicians will completely remove all detected infections. OneSupport technicians can also create revenue opportunities for your business by up-selling your recommended PC security software package.
OneSupport PC Security offers the following to your customers:
- Updates virus definition files and scan for spyware or viruses
- Completely remove all detected infections
- Up-sell you’re recommended PC security software package
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Customers want their system to run like it just came out of the box, even after years of use. OneSupport PC Maintenance and PC Tune-up ensures both the functionality and longevity of your customer’s PC. OneSupport PC Maintenance is performed by utilizing native Windows tools such as Windows Update, Windows Firewall, and Disk Cleanup to keep machines running smooth. The OneSupport PC Tune-up takes the process even further by defragmenting the customer’s hard drive, deleting temporary files and removing un-needed or unused programs from the startup folder and hard drive. PC Tune-up will get to the bottom of a customer’s slow computer and address it.
OneSupport PC Performance offers the following to your customers:
- Improves PC Performance by running a comprehensive set of Windows performance tweaks
- Provides a complete system tune-up by removing un-needed software, updating necessary OS files, and tuning the PC to a clean and up to date state
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Today’s customer wants their PC to fully integrate into their entertainment and social experience. OneSupport makes installing and marinating peripherals easy. OneSupport technicians can support the installation and maintenance of digital cameras, printers, Bluetooth devices, keyboards, game controllers and MP3 players among many other PC accessories.
OneSupport Peripheral and Accessory Support enables your customers to call for assistance with:
- Digital Cameras
- Printers
- Optical Mouse
- Bluetooth Devices
- Keyboards
- MP3 players
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By providing support for standard office productivity software, OneSupport enables you to help your customers meet stay productive and focused on their work in the event that their office productivity software malfunctions. OneSupport Software support provides basic support for:
- Microsoft Office
- Adobe Acrobat
- Collobration software
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To find out how teleNetwork can help you, submit a sales inquiry. |
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