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teleNetwork Announces Entry Into Rackspace Partner Network
Austin, TX – 12/28/10 – teleNetwork today announced it has entered into the Partner Network with Rackspace® Hosting, (NYSE: RAX), the world’s leading specialist in the hosting and cloud computing industry. This relationship is designed to add mutual value for their current clients and to increase targeted exposure and reputation for both companies.
“Our entry into the Partner Network will enable Rackspace clients to leverage deep industry expertise in help desk solutions for hosting and cloud computing services. We view this relationship as a strategic framework that will allow teleNetwork and Rackspace customers to mutually benefit from the alignment of our services,“ said Gabe Kenyon, vice president of sales at teleNetwork.
teleNetwork’s hosting and cloud computing help desk solutions offer a broad set of support capabilities to solve complex business challenges for cloud computing and hosting service providers. teleNetwork solutions make it possible for service providers to streamline business processes for their customers by creating a single point of contact for hosting and application issues resulting in increased one call resolution and lower overall support costs. By using highly effective resources to support infrastructure and applications that are critical to business performance, teleNetwork empowers companies to save money while improving the end user customer experience.
“We’re excited to have teleNetwork join our partner program. By combining teleNetwork’s Helpdesk support solutions with Rackspace’s unique combination of ultra-reliable hosting and Fanatical SupportÒ, we’re able to provide our current and future customers with a secure and reliable technical support solution from two industry leaders,” said Robert Fuller, vice president of worldwide channel sales at Rackspace.
About teleNetwork
teleNetwork, a leading provider of outsourced customer care and help desk solutions, manages the customer experience for clients in many industries. teleNetwork’s customers include some of the largest and most successful companies in the telecommunications, web hosting, cloud computing, managed services, and technology consulting sectors. For more information, visit www.telenetwork.com.
About Rackspace Hosting
Rackspace Hosting is the world’s leading specialist in hosting and cloud computing, and the founder of OpenStack, an open source cloud platform. The San Antonio-based company provides Fanatical Support® to its customers, across a portfolio of IT services, including Managed Hosting and Cloud Computing. For more information, visit www.rackspace.com.
Please contact Jessy Riley for more information at (512) 707-3124 or via email at Jessy.Riley@teleNetwork.com
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