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teleNetwork Launches New Web Site Showcasing its Next Generation Help Desk Solutions
San Marcos, Texas - December 15, 2008 – teleNetwork, a leading provider of outsourced technical support services and help desk solutions, has launched a new web site showcasing its next generation help desk solutions. These solutions are tailored to meet specific help desk needs for broadband service providers, wireless carriers, technology consulting firms, managed services providers, application management and hosting firms, software as a service (SaaS) providers, and original equipment manufacturers (OEMs). By leveraging teleNetwork's expertise, its customers are able to increase customer satisfaction and loyalty while also reducing operational support costs. teleNetwork’s next-generation help desk solutions include:
Broadband Help Desk
teleNetwork's broadband help desk solution enables service providers to improve customer satisfaction for their high-speed Internet, VoIP, and video subscribers by creating a customer experience with accountability and resolution for each customer inquiry. teleNetwork’s broadband help desk solution provides support for high-speed Internet connectivity, e-mail, webmail, value-added services (including security, data backup, etc.), home networks, VoIP, and IPTV or cable systems. By partnering with teleNetwork, broadband service providers can reduce support and operational costs, increase customer loyalty and retention, and improve service level performance.
Mobile Help Desk
teleNetwork’s mobile help desk provides support solutions to wireless carriers for data plans and devices including broadband PC cards, built-in mobile broadband cards, and USB broadband modems to ensure that customers remain connected when they’re out of the office or away from home. In addition to providing support for broadband data plans and devices, teleNetwork can connect to and quickly resolve issues for customers with smartphones or PDAs using its Mobile Support Client. teleNetwork’s Mobile Help Desk solutions include Broadband Support and Smartphone Support capabilities that keep customers connected and productive when they are on the road while reducing their costs.
OneSupport Help Desk
teleNetwork’s OneSupport help desk enhances the value of products and services by giving customers a single phone number to call for all of their technical support needs. Instead of having customers get shuffled from help desk to help desk, OneSupport gives customers one number to call for assistance with home networking, peripheral devices, PC security & performance, and hardware/software. teleNetwork’s OneSupport help desk solution provides a closed-loop technical support experience that customers can depend on.
Enterprise Service Desk
teleNetwork’s Enterprise Service Desk enables its technology consulting and managed services partners to provide support solutions to their customers. teleNetwork’s Service Desk can handle end user issues related to enterprise applications, network connectivity, servers, desktops, laptops, and mobile devices. teleNetwork’s Enterprise Service Desk solutions includes:
- 24/7 help desk support
- Application support (ERP, CRM, HR, BI, SFA, and others)
- Security and system administration
- Infrastructure monitoring, escalation and notification
- Emergency broadcast notifications
teleNetwork’s experience, technology, process, and people allow partners to keep customers happy while they focus on providing core services that build successful business relationships.
eGovernment Help Desk
By partnering with teleNetwork, many technology consulting firms have created successful customer care strategies that meet the needs of both their federal, state, and local governments and municipal customers across the country. Through partnership with teleNetwork, these firms have helped their governmental clients reduce support costs and operate more efficiently. teleNetwork’s eGovernment help desk provides solutions for:
- eGovernment Portals
- Driver License and Vehicle Registration Systems
- Income & Property Tax Systems
- Electronic Bill Presentment and Payment Systems
- Occupational and Professional Licenses
- General Agency Customer Service Inquires
With teleNetwork’s help, clients can rely on consistent service and continually high customer satisfaction from both governmental customers and the citizens they serve.
SaaS Help Desk
teleNetwork’s SaaS Help Desk solution is an integrated support process that Software as a Service providers can leverage to lower costs and improve customer satisfaction. teleNetwork’s SaaS help desk team is trained to handle support inquires related to core SaaS applications such as:
- Business Intelligence
- CRM
- Finance
- Human Resources
- Sales-Force Automation
teleNetwork handles support issues for SaaS applications related to system access, account administration, navigation, release schedules, training, and Outlook integration, as well as general inquiries.
Revenue Generation
Using teleNetwork’s revenue generation process, service providers can turn every call made to their help desk into a revenue opportunity. teleNetwork’s agents are trained to analyze each customer issue to identify the products or services that will bring that customer the greatest value. By providing customers with world class technical support and leveraging teleNetwork's revenue generation solution, service providers can create a winning combination that will not only improve customer satisfaction and loyalty, but also generate revenue to increase the return on their help desk investment. teleNetwork’s revenue generation solutions include:
- Up-Sell and Cross-Sell Campaigns
- OneSupport Help Desk Services
- Agent Sales (HSI, HSI upgrades, bundles, and value-added services)
Throughout their years of industry-leading experience, teleNetwork has proven their ability to help clients keep up with the latest technologies while improving their customers' experience and reducing operational costs. Now, teleNetwork’s new web site can help both current and potential clients identify innovative solutions for their support challenges.
About teleNetwork Partners Ltd.
Founded in 1993, teleNetwork is a leading provider of outsourced technical support services and help desk solutions for industry leaders in telecommunications, managed services, and technology consulting. teleNetwork services are leveraged by broadband service providers, independent telephone companies, Internet service providers, wireless carriers, technology consulting firms, managed services organizations, and application service providers. teleNetwork solutions are recognized as best in class by clients and industry professionals worldwide. teleNetwork is a privately held US based Company. For more information please visit www.telenetwork.com.
Please contact Jessy Riley for more information at (512) 707-3124 or via email at Jessy.Riley@teleNetwork.com.
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Media Inquires
For general inquires please contact pr@telenetwork.com
Key Services
Broadband Help Desk
Mobile Help Desk
OneSupport Help Desk
Enterprise Service Desk
eGovernment Help Desk
SaaS Help Desk
Revenue Generation
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