Press Room

teleNetwork Press Release

teleNetwork introduces the Premium Support Help Desk to service ISPs and consumers

San Marcos, Texas May 1, 2006 - telenetwork is introducing a Premium Support Help Desk service designed to provide advanced technical support services to Internet Service Providers and consumers. This latest service from teleNetwork will provide computer users everywhere with a place to speak with a courteous and professionally trained technician in order to have PC problems solved by phone and remote diagnostic utilities anytime, anywhere. The Premium Support Help Desk will be open 24/7 with teleNetwork representatives ready to resolve issues for customers everywhere.

The Premium Support Help Desk will help users to repair and setup anti-virus and spyware removal applications to protect PC’s from pesky viruses and security threats that find their way onto PCs. This new teleNetwork offering will also help callers set up home networking environments and related questions that generally occur during the initial setup process. Computer tune-ups and system restorations will also be supported by the Premium Support Help Desk helping to keep PCs everywhere up to date with the latest Windows updates and security coverage. The PC tune-up includes: Windows updates, disc cleanups, un-installation of unwanted programs that continue to cling to PCs, virus and spyware scan and removal, and for extreme scenarios, Windows system restore if necessary.

teleNetwork’s Premium Support Help Desk makes setting up and repairing technology easier for customers by providing a variety of remote tools that enable teleNetwork's technicians to access customer computers over the Internet to diagnose issues and repair them once the root cause has been detected. teleNetwork technicians can easily resolve customer issues quickly and efficiently while customers sit back in the comfort of their home without lifting a finger.

Representatives of the Premium Support Help Desk are equipped with a first class knowledge base system enabling them to have the best resources available for issues supported by the teleNetwork Premium Support Help Desk team. The knowledge base system is continually updated in order to accommodate all operating systems and continual changes made by vendors each month. The Premium Support Help Desk has built the foundation to become a leading call center for ISPs and consumers who require support for anti-virus technology, spyware removal, PC tune-up or system restore, home networking and common issues experienced by computer users every day.

About teleNetwork, Inc.

teleNetwork is a leading provider of outsourced technical support services and help desk solutions for industry leaders in telecommunications and management consulting. teleNetwork has been recognized by Boardwatch magazine for delivering "Excellence in Customer Service," with over 25,000,000 end users, teleNetwork services are leveraged by telephone companies, Internet service providers, wireless carriers, management consulting firms, managed services organizations, application service providers, and web hosting service providers to create turnkey customer care solutions. For more information please visit us at www.telenetwork.com.

Press Contact
Jessy Herrera
512.707.3111
jessy.herrera@telenetwork.com