The way that consumers are buying products and services has rapidly changed over the last 20 years. eCommerce and mobile payments have simplified the shopping experience by moving the storefront from stores directly to desktops and smartphones. This transformation has led to another important step in the purchasing process – customer service has also moved to online and voice channels.

teleNetwork’s Commerce team has the capability to answer customer service inquiries across a number of eCommerce channels including engagements with mobile payments, online transaction processing, electronic data interchange (EDI) and online marketplaces.

Download PDF