Consumer viewing behavior is rapidly changing. According to Nielsen, the average American watches over 5 hours of video content online everyday. Cable and IPTV providers are adapting to pressure from streaming media companies while transforming their business by offering consumers more viewing choices and channel packages than ever.
Whether you are a traditional video service provider, or an emerging streaming company, your customer support team must be trained to handle a broad set of questions ranging from remote control help to online video application use and configuration for DVR and VOD functionality. teleNetwork has established a successful reputation with many companies who rely on them to manage their video support experience.