TECHNOLOGY

Overview

Contact Center Platform

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Customer Connect

Disaster Recovery

CUSTOMER CONNECT - Remote Platform

Our Remote Support Platform enables our techncians to connect to your customer's PC over a broadband connection. Customers access the platform by going to a branded web page and entering a pin code provided by our technician. Once the pin code has been entered our technicians remotely connect to and repair your customer's issue quickly. As an alternative, your customer's can also download and install our Desktop Support Client and automatically connect to a technican for support.

Key Benefits of teleNetwork's Remote Support Platform:

• Increase productivity for our technicians and your customers
• Reduce costs by handling more support sessions in less time
• Increase customer loyalty by deploying Desktop Support Client to remote desktops
• Reinforced branding opportunities with the Desktop Support Client applet
• Start and finish customer issues in one call, with fewer escalations

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