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MOBILE HELP DESK - Smartphone Support
Keep your mobile users productive wherever they go
Wireless carriers and IT departments face significant challenges in providing support for smartphones and PDAs. End users are on the road or tied up in meetings with little to no time to work on smartphone issues. teleNetwork's Smartphone Support can take the challenge out of supporting smartphones and PDAs by using our Mobile Support Client which allows our Mobile help desk team to remotely connect to a mobile device and resolve issues quickly.
Using our Mobile Support Client, we can increase first call resolution and improve customer satisfaction by quickly connecting to an affected device and resolving the issue. The customer does not have to deal with the frustration of trying to understand complicated instructions or having to turn in their mobile device. Instead they get what they need, a working mobile device with little to no hassle when something breaks.
teleNetwork's Mobile Support Client is compatible with phones running the following operating systems:
- BlackBerry
- Symbian
- Windows Mobile
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