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| Locations | Availability |
| Austin, TX San Marcos, TX Work at Home |
Full and Part Time |
To provide computer support for hardware and software by telephone, e-mail, chat and remote utilities for resolution of customer issues to ensure quality support and professional standards on each contact.
Manage time effectively in order to obtain performance criteria objectives while creating a strong and efficient customer experience.
Analyze computer software and system configurations to identify customer-reported issues and recommend corrective actions.
Maintain accurate records of customer information to track customer history and report recurring problems to customer's product or service provider.
Escalate complex issues to appropriate team following customer specific escalation procedures.
Perform and complete related tasks and projects as assigned.
Required Skills:
Strong customer service skills
Experiencing using Microsoft Windows based operating systems
Basic knowledge of the Internet and online software
Excellent written and oral communication skills
Professional attitude and goal oriented work ethic
Preferred Skills:
Advanced knowledge of computer software and hardware
Experience trouble-shooting computer networks
Understanding of TCP/IP protocols and Internet connectivity
Strong understanding of customer-support standards and processes, including problem resolution
Qualifications:
High School diploma or related work experience.
Call center, customer service, technical support, computer networking, help desk support or similar job experience.
Interest in customer service and technology as it relates to providing technical support to businesses and consumers.
About teleNetwork, Inc.
teleNetwork is a leading provider of outsourced technical support services and help desk solutions for industry leaders in telecommunications and management consulting. teleNetwork services include telephone support, web based chat, e-mail support, web portal support, and remote support enabling its agents to respond to each customers unique support requirements. teleNetwork services are leveraged by telephone companies, Internet service providers, wireless carriers, management consulting firms, managed services organizations, application service providers, and web hosting service providers providing turnkey customer care solutions.
FLSA (Fair Labor Standards Act):
As a Technical Support Representative Level 1 you will be eligible for all benefits that are outlined in the Fair Labor Standards Act. This will include payment of over time for all employees who are properly authorized to work over normal work week hours. teleNetwork, Inc. is required by this act to compensate non-exempt employees overtime pay at a rate of one-and-one half the regular pay rate for this position.
TELENETWORK IS PROUD TO BE AN EQUAL OPPORTUNITY EMPLOYER.
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