Customers

Founded in 2001, Uplink Hosting, LLC. has experience managing complex, transaction-intensive applications. Companies around the world rely on Uplink's experience, proven capabilities, financial stability, and innovative operation centric service delivery platform to manage mission-critical business infrastructure on the Windows based platform. Uplink has increased storage and bandwidth capabilities, as well as increasing support services.

To meet the demands of its customers, Uplink chose to partner with teleNetwork to provide Level I help desk support for its web hosting services. teleNetwork and Uplink implemented a telephone and e-mail based help desk solution to enable customers to contact Uplink for support 24/7. Uplink has recognized significant increases in customer satisfaction following the deployment of the help desk. Uplink customers have indicated that improved service level performance and 24/7 availability has created an excellent customer care experience on each call center contact.