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Title: Technical Support Representative (Level I)

Qualifications:

Exceptional customer focus with an emphasis on enhancing the customer experience
Good oral and written communication skills
Ability to handle a high volume of phone calls in a structured environment
Proficient in Windows-based computer skills

You will be an on-call tech. When the call volume warrants, you will be contacted by a supervisor to take calls on your provided VoIP phone until you are no longer needed. If you fail to answer or deny the supervisor 4 times, you will be required to work in the office from that point forward. You will be held to the same standards as in-house techs. You are expected to read and abide by the policy handbook. Any violations of company policies will result in the same actions as stated in the employee handbook. If for any reason your employment is ended it is the responsibility of the employee to delete all provided software and return all provided equipment within 7 days of the last day of employment. Failing to do so will result in your last paycheck being docked the full amount for all provided equipment.

Minimum technical requirements for Work at Home position:

Must meet all requirements. Please check applicable boxes.

Computer requirements:

Desktop or Laptop PC (No Macintosh computers)

1GHz processor

Windows XP, Vista or Windows 7 operating system

1GB of RAM (Vista and Windows 7 must have 2GB)

Sound card and speakers

15" monitor

Functional webcam and microphone (software download instructions will be provided upon selection for interview).

Windows Internet Explorer 7

Java Runtime Environment 1.4.2

Cisco VPN Client (software provided by teleNetwork) which does not run natively in any 64-bit environments

Virus and spyware protection software and a working firewall (Windows firewall is fine)

Additional software programs which may be required including Adobe Acrobat reader.

Network requirements:

Broadband Internet connection (DSL and cable but not satellite, dial-up and wireless. A wireless network inside the home is allowed for the computer but not for the IP phone)

Power over Ethernet injector or other device capable of powering the Inter-tel 8622 IP keyset (which is a Low-Power 15.4W IEEE 802.3af device)

Network device capable of providing internet connection to 2 or more devices via Ethernet (DSL modem with router capabilities, router or switch)

Home requirements:

Dedicated space with adequate work surface.

Work area must be free from background noise and distractions

Live in Texas, New Mexico, Arizona, or Colorado

Replacement fees

You will be sent equipment needed to fulfill your daily duties. Equipment consists of a VoIP phone, headset, quick-connect cable, and software. You will be fully responsible for this equipment. The cost of any damages or loss of equipment will be docked from your next paycheck. The amount docked will be:

VoIP Phone - $175.00
Headset - $60.00
Quick-connect cable - $15.00

If you meet the minimum requirements listed above, to apply for our Work At Home position.

About teleNetwork, Inc.

teleNetwork is a leading provider of outsourced technical support services and help desk solutions for industry leaders in telecommunications and management consulting. teleNetwork services include telephone support, web based chat, e-mail support, web portal support, and remote support enabling its agents to respond to each customers unique support requirements. teleNetwork services are leveraged by telephone companies, Internet service providers, wireless carriers, management consulting firms, managed services organizations, application service providers, and web hosting service providers providing turnkey customer care solutions.

FLSA (Fair Labor Standards Act):

As a Technical Support Representative Level 1 you will be eligible for all benefits that are outlined in the Fair Labor Standards Act. This will include payment of over time for all employees who are properly authorized to work over normal work week hours. teleNetwork, Inc. is required by this act to compensate non-exempt employees overtime pay at a rate of one-and-one half the regular pay rate for this position.

TELENETWORK IS PROUD TO BE AN EQUAL OPPORTUNITY EMPLOYER.

To find out how teleNetwork can help you, submit a sales inquiry.