Web Hosting Help Desk Solutions

If your customers need help with one of today's leading hosting automation platforms, we have the experience to handle any inquiry. Our team is capable of supporting both Windows and Linux based web hosting platforms. We recognize the challenge of supporting customers on a 24/7 basis for basic to complex inquires related to your services.

teleNetwork can provide support for web hosting providers in need of help desk support for unique hosting environments. Our experience includes providing support for hosting automation platforms, control panel systems, e-mail, DNS, FTP, HTTP, eCommerce, and many other web hosting applications and services.

Web hosting providers recognize the importance of providing round-the-clock 24/7 help desk support for their customers. teleNetwork has partnered with many web hosting companies to successfully deliver customer focused help desk support solutions. Our team of professionally trained technicians is capable of meeting the unique demands of your customers. teleNetwork help desk solutions for web hosting service providers allow our clients to reduce support costs while delivering consistent service level performance 24/7.

We enable companies to provide help desk support for web hosting services without the burden of investing in and managing a call center operation. teleNetwork help desk solutions for web hosting service providers include help desk support, customer care, server monitoring, notification and escalation, systems administration and technical support for hosting services designed to meet the demands of business and consumers in many industries.

teleNetwork help desk solutions for web hosting service providers enable our clients to provide 24/7 technical support for:

 Hosting automation platforms (Alabanza, H-Sphere, Helm, DSM and others)

 Control panel systems (cPanel, Plesk, WebHost, Proprietary systems)

 E-Mail support (client and server)

 DNS configuration and trouble-shooting

 FTP access and upload

 Database systems (Microsoft SQL and MySQL)

 HTTP servers (Microsoft IIS and Apache)

 eCommerce (Miva Merchant, OSCommerce and SSL Certificates)

For more information on teleNetwork help desk solutions for web hosting, please contact our sales team via e-mail at sales@telenetwork.com or call +1.800.580.3355.