Solutions & Services

We provide a variety of call center solutions and services for companies who want to improve their customer experience. From consumer to enterprise our mission is clear — create customer experiences that lead to better relationships.

Our formula is simple. No scripts, no robots, just answers from courteous and knowledgeable call center professionals who have your customer’s best interest in mind. Partner with teleNetwork and improve your customer experience.

Why teleNetwork?

Onboarding

Onboarding represents an important step in the customer life cycle. Companies who provide a complete onboarding experience have higher customer satisfaction and retention.

Social Media

Understanding the dynamics of social customer service is critical to the success of your social media strategy. Simply responding to your customers is only part of the equation.

Social Media's Impact on Customer Service

Managing customers through social media channels will give your company invaluable feedback, sentiment analysis, and build customer loyalty for your products and services. This article will provide a framework — from development to implementation — to help you build a successful social media customer service model.

News & Events

News from teleNetwork

teleNetwork announces plans to open new call center facility


Austin, TX - Today teleNetwork, a leading provider of outsourced customer service, technical support and sales enablement solutions, announced plans to open a 12,000 square foot office in Austin, TX to support new business growth. The new facility will house a team serving teleNetwork clients with customer service requirements that the Austin labor market is uniquely positioned to fill.

teleNetwork announces 2013 Holiday Food Drive Results


San Marcos, TX - teleNetwork is proud to announce a successful holiday fundraiser for local and national food banks. teleNetwork Partners matched donations by employees and collectively raised a total of $4,552 to be donated to Hays County Food Bank, Capital Area Food Bank, and Feeding America. teleNetwork has been raising money for this cause since 2009 and this year marks the highest donation total.

Upcoming Events

High Value Bundles for SMB Date: Online Event

In the SMB market, it has become increasingly important for service providers to demonstrate the value of business broadband services over consumer services, and to provide the right combination of services. This webinar will share insight into specific challenges faced by small businesses today, including IT support and mobility device management. Telcos are well positioned to offer high value service bundles that include these and other services which allow them to differentiate the value of their core business services.

About Us

Great customer service requires great people. We pride ourselves in the service that we provide to customers everyday. Our 20 years of experience has shaped the insight and knowledge that we bring to each engagement. Our team is dedicated to providing the best possible customer experience for our customers. It's our people that truly make teleNetwork special.

If you are looking for a different approach to solving your contact center challenges, teleNetwork can help your organization truly make a difference for your customers.

Our Mission

Our mission is simple - create customer experiences that lead to better relationships. We believe that putting the customer first and always being accountable is how you gain trust and loyalty. No scripts, no robots, just answers from courteous and knowledgeable professionals who have your customer’s best interest in mind. Partner with teleNetwork and improve your customer experience.

Our Culture

Photo of the team Our culture is youthful, vibrant and diverse. Much like a startup, an entrepreneurial spirit exists in everything we do.

Our Management Team

Careers

Contact Us

Please contact us via the form below or by calling us directly. Inquires submitted via contact form will receive a response from a representative of the appropriate department by the next business day.

Phone: +1.800.580.3355

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Locations

Map to the corporate office

Corporate Headquarters
350 Barnes Drive
Suite 105
San Marcos, TX 78666

Map to the corporate office

Austin Office
1340 Airport Commerce Dr
Suite 490
Austin, TX 78741